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New Haven City Hall Opening By Appointment

Governor Holcomb announced moving Indiana to stage three of the back on track plan. With that shift, we will open City Hall to the public but by appointment only beginning on Tuesday, May 26, 2020. Whenever practical, these meetings should take place outside or in a communal area to decrease the potential of contaminating multiple areas. All areas where appointments are to be held, will have hand sanitizer, and wipes available as well as markings to promote social distancing.

When we shift to stage four, city facilities will open without restriction. Currently this is planned for Monday, June 15, 2020. All public areas will continue same sanitization and social distancing protocols mentioned above in stage three. City Council, Board of Works and other meetings will be open for public attendance. We will continue livestreaming public meeting to provide access to citizens who do not want to attend in person.

We continue to encourage everyone to remain proactive and prepared. As a reminder all essential services of the city of New Haven continue to operate including our 911 dispatch center, Police, Fire and EMS. If you have an emergency call 911. For non-emergency, you can reach the New Haven Police Department at 260-748-7080. The Neighbor Helpline is still available. Please call (260) 748-7079 or email us at Info@NewHaven.IN.Gov.

We will continue to take proactive measures to protect our city employees and the public and guarding against any disruption of city services. New Haven will continue to follow the guidance from the State of Indiana and CDC to ensure the health and safety of our employees and the public.

Please contact the following department directly to schedule a meeting.

• Clerk-Treasurer’s Office – (260) 748-7010

• Code Enforcement – (260) 748-7060

• Community & Economic Dev. – (260) 748-7041

• Engineering – (260) 748-7030

• Fire/EMS (non-emergency) – (260) 493-7500

• GIS – (260) 748-7044

• Mayor’s Office – (260) 748-7070

• Parks & Recreation – (260) 749-2212

• Planning Department – (260) 748-7040

• Police Department (non-emergency) – (260) 748-7080

• Street Department – (260) 748-7056

• Utility Office (water bills) – (260) 748-7050

Even though the Utility office is open by appointment, we are urging you to use one of the payment options below:

• Pay online on our website (

• By phone (1-866-670-3036)

• Check or money order can be mailed or placed in the drive up drop box

o Drive up drop box located in the east parking lot

o Mail to PO BOX 570, New Haven, IN, 46774

• We offer auto debit, a free and convenient monthly service

Waste Collection protocols will be updated beginning June 1, 2020. Garbage crews will resume bulk pick up the first full week of the month after being suspended by the contractor for April and May.


New Haven: We have many government services available online at including utility bill payments, permitting and access to City Council and Board of Public Works meetings.

If you have any questions or non-emergency issue, please contact the City of New Haven at (260) 748-7000 or by email at

We appreciate the public support and patience as we prepare and navigate this ever-changing situation. Be sure to visit the City of New Haven Facebook page for updated information.

Centers for Disease Control & Prevention: Center We will continue to follow the CDC to ensure the health and safety of city employees and the public. This is our top priority. You can visit their website at

Allen County Health Department: For questions throughout Allen County, visit their website at For further information, please contact Elizabeth Hoffman at the Mayor’s Office at 748-7019.