A 15-year staff member of Money Matters Professional Collections, LLC, has purchased the Fort Wayne company from its original owners. Christina Adkison started with the firm in 2003 as a collector and rose through the ranks to become office manager in 2006 and general manager in 2017, responsible for almost every aspect of the business. She recently assumed ownership of Money Matters, which employs three staff members in addition to Adkison.
Money Matters is a medical and dental collections agency focusing on small- to medium-sized practices. “We work really hard for our clients and understand the importance of a superior return on their outstanding invoice collections and how it can increase their profits,” Adkison explains. She notes that Money Matters is well respected as a collections agency, with a collection return rate of more than 60 percent compared to the national average of 16 percent, along with a reputation for providing exceptional customer service.
In addition to collecting outstanding invoices for medical and dental offices, Money Matters also offers support to its clients regarding financial form review and answering various questions related to delinquent accounts at their practice.
Prior to working at Money Matters, Adkison served as a medical and dental claims processor and customer service representative for local insurance companies as well as for a local optician. The Fort Wayne native is a graduate of Elmhurst High School and attended Ivy Tech Community College Northeast and Indiana University-Purdue University Fort Wayne.
As the new owner of Money Matters, Adkison plans to continue to grow the business. “My hope is to offer medical and dental practices more options and personal customer service for the frustrating issue of delinquent accounts, together with providing a better return to their bottom line, bringing money back into their practice,” she said.