The Indiana Department of Revenue’s (DOR) second rollout of its tax system update, Project NextDOR, went live today. This is the second of four rollouts allowing business customers to file, pay and administer several tax types, including sales and withholding, in the e-services portal, the Indiana Taxpayer Information Management Engine (INTIME).
Rollout 2 consists of several tax types including sales and withholding taxes. These two tax types alone account for over 50% of all state revenue collected each year. This rollout allows over 200,000 sales and withholding customers to not only manage their tax obligations, but also to have secure direct messaging with the DOR team and easily find all letters and notices sent in one location. These new online features are in alignment with bringing DOR into the modern era of tax revenue services.
“We’re excited to announce that Rollout 2 of Project NextDOR was completed on time and on budget,” stated DOR Commissioner Bob Grennes. “Our team has worked tirelessly to prepare and implement all the systems and service operations components of this rollout – delivering both short and long-term improvements to DOR and all the Hoosiers that we serve.”
DOR introduced the Indiana Tax System (ITS) and INTIME in September 2019. Over four years, these systems will replace DOR’s legacy tax systems that have been in production for over 25 years. INTIME allows customers to manage their taxes in one convenient location, 24/7.
Each rollout includes a specific set of tax types. Rollout 2 taxes include:
• Consumer Use
• County Admissions
• County Innkeeper’s
• Food and Beverage
• Heavy Equipment Rental
• Indianapolis Motor Speedway
• Motor Vehicle Rental Excise
• Out-of-State Use
• Tire Fee
• Utility Services Use Tax
• Wireless Prepaid Cards
While most of these users previously used the INtax system to file certain returns and make payments online, the INTIME system provides additional online options including:
• Filing amended returns electronically
• Requesting refunds
• Viewing letters and notices sent
To see a full list of all the new features, visit DOR’s website at ProjectNextDOR.dor.in.gov.
DOR has taken extra steps to provide additional support for Hoosiers during this implementation and transition to INTIME. Dedicated Customer Service Representatives are available to help with their INTIME questions Monday through Friday, 8 a.m. – 4:30 p.m. EST by calling 317-232-2240 and selecting option “1.”
Several user guides and videos are also available to provide step-by-step guidance on registering and navigating through the new e-services portal. Guides and other helpful resources regarding Project NextDOR are available at Project NextDOR.dor.in.gov.
Customers can access INTIME by visiting DOR’s website at INTIME.dor.in.gov.